Terms and Conditions

Please read the terms and conditions set out below carefully before ordering any goods from this website. By ordering any goods or services from this website, you agree to be bound by these terms and conditions (“Terms and Conditions”).

Laddermat® is a registered trademark of Sterk Systems Ltd.

  1. Definitions

“You”, “your”, and “yours” refer to the person accessing this website and ordering any goods from the website. “We”, “us”, and “our” refer to Sterk Systems Ltd of Unit 14, Tavis House Industrial Estate, Haddenham Business Park, Pegasus Way, Haddenham, Buckinghamshire, HP17 8ZD. “Agreement” refers to these Terms and Conditions, the Privacy Policy, and any order form and payment instructions provided to you.

  1. Ordering

2.1 Any contract for the supply of goods or services from this website is between you and Sterk Systems Ltd. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are your own and that you have sufficient funds to make the payment.

2.2 Goods and services purchased from this website are intended for your use only. You warrant that any goods purchased by you are not for resale and that you are acting as principal only and not as an agent for another party when receiving the services.

2.3 When ordering from this website, you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the website.

2.5 Any order that you place with us is subject to product availability and acceptance by us. All prices listed on the website are correct at the time of publication, but we reserve the right to alter these in the future.

2.6 Delivery of goods to an off-shore UK address (i.e., not UK mainland) is chargeable. This charge will be an additional cost due after the payment of your order.

2.7 The contract for the goods or services will be accepted at the time of dispatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted, you will be notified in writing along with the reasons.

  1. Prices

3.1 All prices listed on the website are correct at the time of publication. However, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges.

3.2 The total price for goods or services ordered, including delivery charges, will be displayed on the website when you place your order. Full payment must be made before goods are dispatched or services provided.

  1. Our Website

4.1 The information, content, and material available on the website may vary from time to time without notice to you to ensure that the website is as up-to-date as possible.

4.2 We aim to have the site available at all times. However, we cannot guarantee this or that it will be error-free, and we cannot accept liability for any issues that this may cause. All product descriptions displayed on the website are correct at the time the information is entered but may not always reflect the position exactly at the time you place your order.

4.3 You must not interfere with the working of our website, circumvent security, tamper with, hack into, or otherwise attempt to disrupt our computer system, server, website, router, or any other internet-connected device or service.

  1. Delivery

5.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

  1. Your Information

6.1 Where we have requested information from you to provide goods or services, you agree to provide us with accurate and complete information.

6.2 You authorize us to use, store, or otherwise process your personal information to provide goods or services to you and for marketing and credit control purposes.

6.3 You are entitled to request a copy of the personal information we hold on you. Please refer to our Privacy Policy for further details.

  1. Cancellation and Returns

7.1 You must notify us immediately if you decide to cancel your order. The time limit for notification of cancellation is 24 hours from when you place your order.

7.2 If your order has already been dispatched, you will need to return the goods in accordance with our Returns Policy (see 7.3).

7.3 Returns policy – all goods must be checked upon delivery. If goods are damaged, you must advise us within 24 hours of receipt and provide photographic evidence to [email protected]. Faulty or damaged goods will be collected and replaced (not refunded).

7.4 The cost of returning goods must be paid by you unless we agree that the goods are faulty or damaged upon receipt by you.

  1. Intellectual Property Rights

Ownership in, and all rights created in relation to, the contents of this website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit, or distribute any material from our website without permission.

  1. Linked Sites

Our website may contain links to third-party websites. We do not accept responsibility for the content, goods, or services provided by these third parties.

  1. Complaints

All complaints should be addressed to Customer Support, Sterk Systems Ltd, Unit 14, Tavis House Industrial Estate, Haddenham Business Park, Pegasus Way, Haddenham, Buckinghamshire, HP17 8ZD.

  1. Limitation of Liability

11.1 We cannot warrant that use of the website will be error-free, timely, or fit for purpose. We do not accept liability for losses resulting from the use of this website.

11.2 If found liable, our liability is limited to the amount you have paid for the relevant goods or services.

  1. General

12.1 We may alter or vary these Terms and Conditions at any time.

12.2 The Terms and Conditions, together with the Privacy Policy, Copyright Policy, order form, and payment instructions, constitute the entire agreement between you and us.

12.3 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

12.4 No delay or failure to enforce our rights shall constitute a waiver unless confirmed in writing.

Laddermat® is a registered trademark of Sterk Systems Ltd.